Return & Refund Policy

Return & Refund Policy

Last Updated: October 23, 2026

At Meowzi, customer satisfaction is important to us.

This Return & Refund Policy applies to eligible purchases made through https://meowzi.com.

1. 60-Day Return Window

Customers may request a return within 60 calendar days after receiving their order.

To qualify for a standard return, products must generally:

  • Be in their original condition.

  • Be unused and unworn, where applicable.

  • Include original accessories and components.

  • Be returned with original packaging where reasonably possible.

  • Have valid proof of purchase or an order number.

Returned products may be inspected before a refund is approved.

These conditions do not limit any non-waivable rights under applicable consumer protection laws.

2. How to Request a Return

To request a return, contact our customer support team:

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Please provide:

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return.

  • The reason for the return.

  • Photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide return authorization and instructions.

Do not send items back before receiving return instructions.

The return destination may differ from our business address.

3. Return Shipping Costs

Change-of-Mind Returns

If a customer returns an eligible item because they changed their mind, ordered the wrong product, or no longer need it, the customer is responsible for the return shipping cost.

Any original shipping charges, where applicable, are generally nonrefundable unless required by law.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect due to an issue for which Meowzi is responsible, we will cover reasonable return shipping costs or arrange an appropriate alternative resolution.

Depending on the circumstances, this may include a replacement or refund.

4. Non-Returnable Products

Where permitted by law, certain products may not be eligible for change-of-mind returns, including:

  • Personalized or custom-made products.

  • Perishable items.

  • Opened hygiene or personal care items that cannot safely be resold.

  • Delivered digital products.

  • Gift cards.

Product-specific restrictions, where applicable, should be disclosed on the relevant product page.

This section does not limit statutory remedies for defective or misrepresented products.

5. Refund Approval and Processing

Once an authorized return has been received and inspected, we will notify the customer whether the refund has been approved.

For approved returns, refunds are generally initiated within 3–5 business days after approval.

Refunds will normally be issued to the original payment method.

Additional processing time may be required by the customer's bank, card issuer, or payment provider.

6. Exchanges

Customers wishing to exchange an eligible item should contact customer support.

Exchanges depend on product availability and the condition of the returned item.

For damaged, defective, or incorrect items, we will work with customers to provide an appropriate remedy.

7. Order Cancellations

Customers may request an order cancellation by contacting service@mallvic.com as soon as possible.

We will attempt to accommodate cancellation requests before an order has been dispatched.

If an order has already been shipped, the customer may need to follow the return procedure after delivery.

8. Missing or Delayed Refunds

If an approved refund has not appeared in your account, please:

  1. Review the original payment account.

  2. Check with your bank or payment provider.

  3. Contact us at service@mallvic.com if additional assistance is needed.

9. Consumer Protection Rights

Nothing in this policy excludes or restricts any rights that customers are entitled to under applicable consumer protection laws.

Where applicable law requires a different remedy, the legal requirement will apply.

10. Contact Information

Meowzi

Operating Company: T&M DESTINATION TRAVEL LLC

Website: https://meowzi.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Business Address: 1532 KILLIAN DR, NEPALM BAY, FL 32905, United States